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When will I receive my product?Estimated fulfillment + estimated shipping = estimated delivery time Our average order fulfillment takes 2–5 business days for all production techniques. We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region. But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT: Issues with print or embroidery files Products being out of stock Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions Nonetheless, we work hard to meet our delivery estimates with each order. If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 business days have passed, get in touch with us via email, and we’ll take a look.
Do you ship internationally?Yes! Please be aware of rules, regulations and policy's of Customs. International rates apply. We are not responsible for any packages held by Customs. Includes USPS Tracking.
Is there a physical store?At this time, we only offer online shopping.
Can I return an item?All Sales Are Final. Due to the nature of the products being created on demand, we are unable to accept returns or process refunds. Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Before returning any product, please email us at firstname.lastname@example.org with your order number, reason for request to return and clear pictures of any damage and or defect. Do not hesitate to email email@example.com for any questions, concerns or requests prior to purchase.
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