SHIPPING POLICY
Estimated fulfillment + estimated shipping = estimated delivery time
Our average order fulfillment takes 2–5 business days for all production techniques.
We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region.
But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:
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Issues with print or embroidery files
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Products being out of stock
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Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions
Nonetheless, we work hard to meet our delivery estimates with each order.
If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 business days have passed, get in touch with us via email, and we’ll take a look.
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Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Who pays the customs duties & taxes?
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Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You, the customer is responsible for these fees. Any fees are paid to appropriate customs agency by the customer.
RETURN POLICY
All Sales Are Final.
Due to the nature of the products being created on demand, we are unable to accept returns or process refunds. Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Before returning any product, please email us at orders@kindnessandcoffee.store with your order number, reason for request to return and clear pictures of any damage and or defect. Do not hesitate to email orders@kindnessandcoffee.store for any questions, concerns or requests prior to purchase.
PAYMENT METHOD
For your convenience you may make payment through PayPal or credit card. A confirmation email will be sent to the email address you provided.
PURCHASE INQUIRIES & CANCELLATIONS
If you have any questions about your order or need to cancel your order, please email orders@kindnessandcoffee.store
Once an order has shipped, we are unable to alter or cancel the order.